Privacy Policy
Last Updated: November 2025
1. Introduction
At Highlands Hot Tubs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, contact us, or make a purchase. By using our site, you agree to the terms described below.
2. Who We Are
Business Name: Highlands Hot Tubs
Address: 33010 ON-62, Maynooth, ON K0L 2S0
Phone: +1 613 338 3000
Email: info@highlandshottubs.ca
Website: www.highlandshottubs.ca
Highlands Hot Tubs provides high-quality hot tubs, saunas, and related products to customers across Ontario.
3. Information We Collect
a. Personal Information
When you contact us, request a quote, or make a purchase, we may collect information such as:
- Name
- Email address
- Phone number
- Mailing or delivery address
- Payment details (processed securely through third-party providers)
b. Non-Personal Information
We also collect limited technical information automatically, such as:
- IP address
- Browser type and version
- Device and operating system details
- Pages visited and time spent on the site
- Referral sources (e.g., Google search, social media links)
This helps us improve our website performance, content, and user experience.
4. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Process purchases, deliveries, and payments
- Send invoices, receipts, or confirmations
- Improve our products, services, and website
- Send promotional updates or special offers (only with your consent)
We never sell or rent your information to third parties.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow features such as remembering preferences and form inputs.
You can disable cookies through your browser settings at any time, though some parts of the site may not function properly.
6. Third-Party Services
We work with trusted third-party partners who help us operate our business efficiently. These may include:
- Web hosting and maintenance: WordPress, Hostinger
- Payment processors: Square, Stripe, or PayPal
- Analytics and marketing tools: Google Analytics, Meta/Facebook
Each third-party partner adheres to privacy and security standards that comply with Canadian and international data protection laws.
7. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (for example, for tax or warranty purposes).
8. Data Security
We take all reasonable steps to protect your data against unauthorized access, loss, or misuse. This includes secure servers, password protection, and encrypted communications where applicable.
While we take every precaution, no online transmission can be guaranteed 100% secure.
9. Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us at info@highlandshottubs.ca.
10. Links to Other Websites
Our website may include links to other sites for your convenience. Highlands Hot Tubs is not responsible for the privacy practices or content of external websites.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📍 Highlands Hot Tubs
33010 ON-62, Maynooth, ON K0L 2S0
📞 +1 613 338 3000
📧 info@highlandshottubs.ca